Improve your customer experience

Thanks to our support, you will have a precise, in-depth analysis of your customer’s experience and get a global understanding of their expectations.

Get key recommendations for optimizing your brand now.

Satisfaction survey

The Net Promoter Score (NPS) is one of the most widely used customer experience measurement methodologies used by companies. Our survey modules, designed on Sphinx Online, provide us with a simple, reliable, and high-performing administration platform to collect data on your customers’ engagement.

With this satisfaction study, you will be able to:
  • Categorize your customers according to their appeal to your brand
  • Identify dissatisfied customers with their experience
  • Assess their loyalty through an effective unit of measurement
  • Compare your NPS with those of your industry and competitors
  • Define action plans to improve your customer loyalty
  • Follow the evolution of your products, services, and customer experience

Mystery shoppers

The observation grid that we will develop for your study will be based on key question modules used in the analyses previously carried out in your sector. The survey, conducted using our Sphinx Online administration platform guarantees precise, objective and exhaustive results.

With this mystery shopper visit, you will be able to:
  • Evaluate the compliance of the promised customer experience
  • Knowing the effectiveness of a service or product
  • Identify the breaking points in loyalty-building
  • Define action plans to improve the proposed experience
  • Monitor the evolution of the structures evaluated and the consumers’ perception of them

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